If you are experiencing game crashes or bugs while playing the game, reinstalling the game might help fix the problem ( How to reinstall the game? ). Please make sure your account is saved using Gigantic Duck ID before uninstalling the game, or you may lose access to your account.
If you are still experiencing issues, please send us a bug report. You can submit a ticket to report the bug.
Please provide a detailed description of the issue, such as how and when it happened, the platform you were playing on (Android/iOS/Windows/Mac). Please try to include screenshots and videos if possible.
If you're on windows or mac, please try to include the Player.log file as it can help us identify the problem.
How to find the Player.log file (Windows)
1. Press Windows + R keys on your keyboard.
2. The Run dialog box will open, Type in:
%USERPROFILE%\AppData\LocalLow\Gigantic Duck AB\Bombergrounds
3. Click "OK" or press enter.
4. The folder containing the Player.log file will open. You can attach the file with your bug report.
How to find the Player.log file (macOS)
You can navigate to this folder to find the player.log file
~/Library/Logs/Gigantic Duck AB/Bombergrounds/Player.log
My game is crashing!
If you are experiencing crashes, below are a few things you can try to fix the problem. Before you start, make sure that you have saved your account using Gigantic Duck ID before uninstalling the game, or you may lose access to your account. Steam ...
How to reinstall the game?
If you are experiencing crashes or bugs, reinstalling the game might help. Before you start, make sure that you have saved your account using Gigantic Duck ID before uninstalling the game, or you may lose access to your account. Follow these steps in ...
Your feedback and suggestions help us improve the game for everyone. The best place to post your ideas is on our social media platforms. We are constantly receiving awesome suggestions, the bombergrounds community can also vote on these suggestions ...
You can enjoy Bombergrounds in a party with your friends! To add friends, go to the friends menu, enter your friend's Game ID and send them a friend request. When sending a friend request, the Game ID should include the tag at the end, for example: ...
Where do I find my purchase history?
To review your purchase history and find the receipts, please see the instructions below: Steam: Open Steam and select your Steam name in the top right-hand corner of the screen Choose 'Account details' from the drop-down In the Store & Purchase ...