If the purchase was canceled:
If you’ve tried making a purchase, but it was canceled, you will not be charged for it.

If you were charged, but the purchased items are missing:
If you haven't received the items you bought, and you were charged for it, please contact us with a screenshot of your order receipt. The screenshot must include the transaction ID and date of purchase.

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To find your purchase history and receipt: Where do I find my purchase history?